What is your Return Policy?Updated 4 days ago
Thank you for shopping with Chasing Fireflies, it is important that you are completely happy with every purchase. If you are not satisfied, for any reason, you can simply contact us to request to return your item within 14 days of receiving your delivery. We will refund your merchandise price (minus the charge for use of our shipping label if you use our tracked return service) after the items have been received and processed by our warehouse team.
- Returned merchandise must be in a new and unused condition
- All tags and labels must be attached.
- Altered or personalized items, and items identified as final sale cannot be returned.
- Chasing Fireflies reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- We do not accept returns on sale or clearance products.
- Please allow 10 to 14 days for processing your return.
- Return postage cost is not refundable and we will deduct $14.95 from your refund for use of our tracked return label service
Please click here to start the return process.